24-Hour Pet Aftercare · Emergency Home Pickup | Late-Night Support
If your pet passes away late at night or early morning, PPSG’s 24-hour live advisors arrange immediate pickup across Hong Kong.
24-hour emergency line:WhatsApp or call 2323 2432 (available around the clock to arrange pickup)
Tuen Mun HQ office:Tue–Sun 09:30–18:00 (closed Mondays; appointment recommended)
3 immediate steps when a pet passes away
- 1
Place safelyNow
Keep the area cool; wrap gently in a towel or blanket.
- 2
Contact us24 hours
Call or WhatsApp 2323 2432 — a live advisor will help.
- 3
PickupAs soon as possible
Dedicated vehicle; cremation and memorial arranged after pickup.
24-hour coverage & response times
Pickup available across Hong Kong Island, Kowloon and the New Territories (subject to traffic and schedule). 24-hour emergency line (WhatsApp / call 2323 2432). Available around the clock to arrange pickup; does not mean instant reply or office walk-in hours. Office: Tue–Sun 09:30–18:00 (closed Mondays; appointment recommended).
Emergency cremation arrangements
After pickup we can arrange individual cremation (from HK$1,300) or communal cremation (from HK$1,000). Individual ashes usually ready within 3–5 business days (if not attending).
We know this is hard
A late-night loss is overwhelming. You do not have to face it alone — call us first; we will handle the rest step by step.
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Emergency support commitment
- 24-hour live advisors
- Fast home pickup
- Hong Kong-wide coverage
- Own cremation facility
- Fees explained upfront
Frequently asked questions
Need help right now?
WhatsApp or call 2323 2432. A dedicated advisor will guide you step by step.