24-Hour Pet Aftercare · Emergency Home Pickup | Late-Night Support
If your pet passes away late at night or early morning, contact a PPSG advisor 24 hours a day. We will confirm an estimated pickup time based on location, traffic and availability.
24-hour emergency line:WhatsApp or call 2323 2432 (available around the clock to arrange pickup)
Tuen Mun HQ office:Tue–Sun 09:30–18:00 (closed Mondays; appointment recommended)
Information checked: · Service details, availability and final fees are confirmed in writing by your advisor.
Direct answer
Can pet pickup be arranged in the middle of the night?
Yes. Call or WhatsApp 2323 2432 at any time. Once we have the address and pet details, the team will arrange pickup as soon as availability allows and confirm the estimated arrival time.
- Keep the area cool and wrap your pet gently in a towel or blanket.
- Provide the address, your pet’s size and the time of passing.
- 24-hour contact does not guarantee an instant reply or immediate arrival.
3 immediate steps when a pet passes away
- 1
Place safelyNow
Keep the area cool; wrap gently in a towel or blanket.
- 2
Contact us24 hours
Call or WhatsApp 2323 2432 — a live advisor will help.
- 3
PickupAs soon as possible
Dedicated vehicle; cremation and memorial arranged after pickup.
24-hour coverage & response times
Pickup available across Hong Kong Island, Kowloon and the New Territories (subject to traffic and schedule). 24-hour emergency line (WhatsApp / call 2323 2432). Available around the clock to arrange pickup; does not mean instant reply or office walk-in hours. Office: Tue–Sun 09:30–18:00 (closed Mondays; appointment recommended).
Emergency cremation arrangements
After pickup we can arrange individual cremation (from HK$1,300) or communal cremation (from HK$1,000). Individual ashes usually ready within 3–5 business days (if not attending).
We know this is hard
A late-night loss is overwhelming. You do not have to face it alone — call us first; we will handle the rest step by step.
Related articles
Emergency support commitment
- 24-hour live advisors
- Fast home pickup
- Hong Kong-wide coverage
- Own cremation facility
- Fees explained upfront
Frequently asked questions
Need help right now?
WhatsApp or call 2323 2432. A dedicated advisor will guide you step by step.